At ENCHU HOME, we take pride in the quality and craftsmanship of our products. We want you to have complete peace of mind when making a purchase from us. That's why we offer a 1-year warranty on all our products.

What Does the Warranty Cover?
Our warranty covers any defects in materials or workmanship that occur within 1 year from the date of delivering. This includes manufacturing defects, faulty components, or any issues that arise during normal use of the product.

What Is Not Covered?
Please note that our warranty does not cover damages caused by improper use, mishandling, accidents, or normal wear and tear. It also does not cover damages resulting from unauthorized repairs or modifications to the product.

How Does the Warranty Work?
If you encounter any issues with your product within the warranty period, please contact us immediately. We will guide you through the warranty claim process and provide the necessary assistance.

In most cases, we will request some information and possibly visual evidence of the issue. This helps us assess the problem and determine the best course of action. We may request that you ship the item back to us for further inspection or, depending on the situation, provide alternative solutions.

If the issue is covered under warranty, we will repair or replace the product free of charge. If a replacement is necessary and the original product is no longer available, we will offer a suitable alternative of equal or greater value.

Who is accountable for the cost of returning the item? 
Please note that any costs associated with returning the item to us for warranty evaluation or repairs will be the customer's responsibility. However, we will cover the shipping costs for sending the repaired or replacement item back to you.

How to Make a Warranty Claim?
To initiate a warranty claim, please contact our customer support team at info@enchuhome.com. Provide us with your order details, a clear description of the issue, and any supporting documentation or images that can help us assess the problem.

Our dedicated team will review your claim promptly and provide you with further instructions on how to proceed.

We are committed to ensuring your satisfaction and making your experience with our products as enjoyable as possible. If you have any questions or need further clarification regarding our warranty, please don't hesitate to reach out to us.