Shipping Policy

Thank you for choosing ENCHU HOME for your shopping needs. We strive to provide you with a seamless and enjoyable shopping experience, including hassle-free delivery and shipping. Please review the following information regarding our delivery and shipping policy:

Free Shipping:

We are pleased to offer free standard shipping on all orders over $19. This allows you to enjoy our products without any additional shipping costs.

Shipping Fee:

For orders below $19, a shipping fee of $3.9 will be charged. The exact shipping cost will be displayed during the checkout process for your convenience.

Shipping From:

Kindly be aware that your order will be dispatched from our multiple warehouses situated in different locations, including California, New Jersey, Texas in the United States, as well as warehouses in countries such as China. Our goal is to ensure speedy shipping by selecting the nearest warehouse based on your location and our inventory availability.

Available Shipping Locations:

We currently provide shipping services to the following countries:

  • United States
  • Germany
  • Canada
  • United Kingdom
  • Australia
  • France
  • Netherlands
  • Singapore
  • New Zealand
  • Japan

Standard Shipping Time:

Our standard shipping time varies based on the destination:

  • United States, Germany, Canada, United Kingdom, Australia, France, Netherlands, Singapore, New Zealand, Japan: 5-14 working days.
  • Other Countries: 15-30 working days. Please note that these are approximate delivery times and are subject to factors such as customs clearance and local postal services. We aim to process your order within 2 working days.

Shipping Methods:

By default, we offer standard shipping as our primary shipping method. However, if you prefer an alternative shipping carrier such as DHL, UPS, or FedEx, please contact us for more information about shipping costs and estimated delivery times.

Tracking Information:

Once your order has been shipped, we will send you an email containing your tracking number and a link to the tracking page. This allows you to monitor the progress of your shipment and stay updated on its status.

Shipment Delayed:

In the event that your shipment experiences a delay, we are here to assist you. We kindly request that you reach out to us first so that we can provide support and help you track your parcel. If the delay is due to our error, we will take full responsibility. We offer two options for resolution: either a refund or resending the package based on your preference. Your satisfaction is our top priority, and we are committed to ensuring a smooth and reliable shipping experience for you.

If you have any further questions or require additional assistance regarding our delivery and shipping policy, please do not hesitate to contact us. We are always ready to assist you and provide the best possible shopping experience.