Refund Policy

Thank you for shopping at ENCHU HOME. We strive to provide excellent customer service, and your satisfaction is important to us. Please review the following guidelines regarding our refund policy:

To Cancel an Order:

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, and issue your refund. However, please note that if the order has already been shipped, cancellation may not be possible.

Notification of Refund:

Once we receive and inspect your return (refer our Return Policy), we will notify you regarding the approval or disapproval of the refund. If approved, the refund will be automatically processed to your original payment method within 2 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contacting Us for Refund Status:

If more than 5 business days have passed since we approved your return and you have not received any notification or refund, please contact us at We will promptly assist you in confirming if the refund has been processed.

We appreciate your cooperation and understanding regarding our return and refund policies. If you have any further questions or need clarification, please don't hesitate to reach out to us at